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Cancellations, Returns & Refunds

This is our Returns & Refunds Policy, we hope it is pretty clear but if you have any questions please contact us here.

Cancellations

If you wish to cancel your order please notify The Beauty Store by email at customer.services@thebeautystore.com or via our contact form within 1 hour of making your order.

Please include the following details:
Your Name
Your Order Number
Reason for cancellation
Payment Method

The refund will be applied directly to your debit/credit card or paypal account.

Returns

Please email us at customer.services@thebeautystore.com or via our contact form to receive your Returns Order Number.

Item(s) can only be returned if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact and unopened.

Item(s) must be returned within 60 days, starting from the day your item was dispatched. Please include a note stating your order number and reason for your return.

The item(s) are returned at the buyers cost and the buyer will not be reimbursed for this cost by The Beauty Store.

Return your item(s) to the below address:

Customer Returns
The Beauty Store
Unit 2, Orchard Business Park
Forsyth Road
Woking
GU21 5FH

In the rare event of a customer receiving an item which is damaged/defective* or incorrect (which were not advertised as damaged, unpackaged or no lid) we can provide a Royal Mail Tracked Returns Label upon request (for UK orders only), please print this label and affix it to the outside of the packaging and take to your local post office. When we have received your return, we can either offer a full refund for the goods or a replacement order.

Refunds

Upon receipt of your return, The Beauty Store will issue a refund within 3-5 working days starting from the date your return is received.

Please note delivery charges are non refundable, you will be refunded the cost of the product only. (This is only applicable if you have been charged delivery, for example £3.95 for Standard UK Delivery)

However delivery charges will be refunded in the following cases:

  • non-delivered item(s)
  • damaged/defective item(s)
  • incorrect item(s)

Warranties

In the rare event of a customer receiving an item which is defective, please first check the “Trouble-Shooting” section of the Operating Instructions. If after checking the Operating Instructions, you consider that the product is defective, please contact us promptly.

We can provide a Royal Mail Tracked Returns Label upon request (for UK orders only), please print this label and affix it to the outside of the packaging and take to your local post office. When we have received your return, we will return the item to the manufacturer, if the manufacturer is unable to fix the item we can offer a replacement or refund.

Excluded from the warranty are:

  1. Any products or parts which have a limited natural life or which is
    consumable, such as but not limited to stylus, batteries, filters, dust bags, dust covers and cabinet parts;
  2. Defects resulting from failure to use the product in accordance with the operating instructions or the technical and/or safety standards of the country where the product is used;.
  3. Defects caused by accident, fire, neglect, misuse, wear and tear, improper use, improper installation, introduction of liquid or other foreign matter into the product or occurring during transportation to or from the purchaser;
  4. Defects caused by the use of non-manufacturer parts or accessories or caused by adjustment, repair, modification or dismantling by a person not so authorised
    by the manufacturer.
  5. Second hand products, auction products and trade or professional products.

Exchanges

We are unable to exchange items. You can return the item and we will issue a refund as per our policy. You can then reorder the correct item.

*working days for the purpose of our Returns & Refunds policy, do not include Saturday, Sunday or Bank Holidays.

*At the discretion of our management, we may require photographic evidence to support claims for damages.

This policy was updated at 12:14:22 GMT on 01/09/2020.

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